Persuade Through Process
By Dr. Ken Broda Bahm: There is a danger in what I call the “product” orientation toward persuasion. That orientation focuses on persuasion as an outcome, as a discrete “thing” that is transferred from a sender to a receiver. The advocate in effect thinks, “I have something — it is called a correct opinion — and my mission is to transfer that from me to you.” In some ways, this product orientation is embedded in our language: We talk about how well we can “sell” an idea, or check to see whether our target is “buying” it or not. Instead of