Why You Should Keep Your Client Out of the Courtroom During Voir Dire

February 10th, 2020|

A coworker who made a bad choice with a stylist asks if you like her new haircut. Your pal just finished a less-than-stellar karaoke rendition of “My Way” and asks how it sounded. A dinner host asks if you’re enjoying your meal, which is entirely too salty. We’ve all been in situations like these. How did it make you feel? Were you completely forthright in your response? Did you say what you were thinking, or did you dial it back to avoid appearing rude or hurting someone’s feelings? Now consider how those situations would be different if it were not

Don’t Confuse Expenses with Investments

February 6th, 2020|

This post is prompted by a comment made by someone with whom we frequently work in our litigation consulting business. He remarked how he hoped clients would recognize the value of our work, and his work, and see it as an investment, not just another litigation expense or cost. As I explained to someone yesterday, someone who called to inquire about a “focus group,” I know the services we offer are expensive. There is no doubt about that, even though we know we are not as expensive as some of our competitors. (Nor are we as inexpensive as others. But